Shipping and Return Policy
Welcome to the Build Nova Scotia Clothing Café employee portal. Please review the shipping and return guidelines below.
1. Shipping Information
• Processing Time: All orders are processed within three to 15 business days.
• Delivery: Orders are shipped via standard shipping and typically arrive within five to seven business days after processing.
• Shipping Costs:
o Company Allotment Orders: Shipping costs are covered by Build Nova Scotia.
o Personal Purchases: Orders are shipped at standard shipping rates.
Return and Exchange Policy
The return policy has two categories, based on how your order was funded. Please review the category that applies to your purchase.
1. Company Allotment Orders
Items purchased using your company allotment may be returned or exchanged under these conditions:
• Wrong size ordered: If you ordered the wrong size, you may request an exchange for the correct size.
• Wrong size received: If you received a size different from what you ordered, you may request an exchange for the correct size.
• Timeframe: Return requests must be submitted within seven days of receiving the item.
• Condition: Items must be unworn, unwashed and in their original packaging, with tags attached.
2. Personal Purchases
Items purchased with personal funds, including credit or debit cards, are final sale.
• Sizing errors: Personal purchases cannot be returned or exchanged if the wrong size was ordered.
• Exception: Returns will only be accepted if the item arrives damaged or defective, or if the warehouse shipped the wrong item or size.
How to Start a Return: Company Allotment Orders
• Log in to your employee portal and go to Orders.
• Email David Finlayson at [email protected]
• Use this subject line: Allotted Apparel Return [your order number].
• In the email, explain the reason for your return, such as the wrong size ordered or the wrong size received.
• Include the new size needed or the resolution requested.
How to Start a Return: Personal Purchases
• Returns will only be accepted if the item arrives damaged or defective, or if the warehouse shipped the wrong item or size.
• If your item arrives damaged or you receive the wrong item or size, email [email protected] with your order number and a description of the issue.
• FanFit Gaming will respond within two business days.
